Frequently Asked Questions

  • What's included in a deep cleaning versus general cleaning?

    General cleaning covers dusting, bathrooms, kitchens, sweeping and mopping. Deep cleaning adds baseboard scrubbing, light fixture cleaning, and cabinet interiors. The deep service addresses buildup in areas that standard maintenance misses, making it ideal before hosting events or after long gaps between cleanings.
  • What does high-touch sanitizing actually cover in homes and offices?

    High-touch sanitizing uses hospital-grade disinfectant on handrails, doorknobs, microwave handles, shower door handles, TV remotes, countertops, desks, fixtures, keyboards and appliances. These surfaces harbor the most germs from repeated contact. For high-traffic businesses, this service reduces illness spread during cold and flu seasons.
  • How does professional carpet cleaning differ from renting a machine?

    Professional services pre-treat problem areas before cleaning, which rental machines skip. This process removes embedded dirt that sits below surface fibers, eliminates odors trapped in padding, and lifts stains that surface cleaning can't reach. DIY equipment lacks the extraction power to pull moisture and contaminants from carpet backing.
  • Can you clean upholstery without me moving furniture?

    Technicians bring equipment to your location and clean furniture in place, so you don't transport couches or chairs. The service includes pre-treating stains, cleaning fabric, and deodorizing to remove dirt and odors. This extends furniture lifespan and improves indoor air quality by eliminating dust mites and allergens trapped in fabric.
  • How does the laundry pickup and delivery service work?

    Schedule your pickup window online, leave bagged laundry on your porch, and receive folded clothes back within 48 hours. Each household's laundry is washed separately using professional standards at $2 per pound with a 15-pound minimum. Hypoallergenic detergent is available on request, and same-day pickup can be arranged.
  • What's the difference between janitorial services and commercial deep cleaning?

    Janitorial services handle routine maintenance like trash removal, bathroom and kitchen upkeep, and carpet care. Commercial deep cleaning adds baseboard scrubbing, light fixture cleaning, and cabinet detailing that maintenance schedules don't cover. Deep cleaning is typically scheduled quarterly or after construction, while janitorial runs weekly, biweekly or monthly.
  • What are strip and wax services for commercial floors?

    Strip and wax removes old floor finish down to the base material, then applies fresh protective coats. This restores shine to worn flooring in high-traffic areas and creates a barrier against scuffs and stains. The process is common in retail spaces, medical facilities and schools where floors endure constant foot traffic.
  • When should you schedule post-construction cleaning?

    Post-construction cleaning removes dust, debris and residue left after renovation or building work before spaces are occupied. It addresses fine particulate on surfaces, adhesive residue, and paint overspray that standard cleaning doesn't tackle. Schedule it after contractors finish but before moving furniture or opening for business.
  • How often do medical facilities need commercial disinfecting?

    Medical facilities benefit from daily or multiple-times-weekly disinfecting due to vulnerable patient populations and high pathogen exposure. Hospital-grade disinfectants on door handles, countertops, fixtures and appliances reduce cross-contamination. High-traffic exam rooms and waiting areas need more frequent attention than administrative offices.
  • What's the benefit of recurring cleaning versus one-time service?

    Recurring schedules keep dirt from building up, making each visit faster and more effective than deep-cleaning neglected spaces. Weekly, biweekly or monthly service maintains consistent hygiene levels and catches maintenance issues early. New clients scheduling recurring service receive $50 off, compared to 10% off single cleanings.
  • Why does laundry service wash each household's clothes separately?

    Separate washing prevents cross-contamination between households and allows customization for detergent preferences or fabric sensitivities. Each load is handled individually using professional equipment and techniques, ensuring clothes aren't mixed with other customers' items. This approach maintains hygiene standards and accommodates hypoallergenic detergent requests.
  • What makes move-out cleaning different from regular house cleaning?

    Move-out cleaning prepares vacant properties for new occupants or final inspections, covering areas tenants often neglect like inside appliances, cabinet interiors, baseboards and light fixtures. It's more comprehensive than maintenance cleaning because it addresses accumulated dirt from an entire tenancy. Landlords and property managers use it to restore units to rent-ready condition.